Cancelations and No Shows
We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide 12 hours or more notice. That way we can plan for travel time or enable another client who is waiting for an appointment to be scheduled in that appointment slot. Appointments scheduled for 15 mins-2 hours which are canceled with less than 12 hours’ notice will be charged a twenty-five-dollar ($25.00) fee. Appointments scheduled for 2-5 hours which are canceled with less than 12 hours’ notice will be charged a seventy-five-dollar ($75.00) fee. Appointments scheduled for 6 hours or more which are canceled with less than 12 hours’ notice will be charged a one hundred and twenty-five-dollar ($125.00) fee.
Patients who do not show up for their appointment without a call to cancel will be considered a NO SHOW. Anyone considered a No show will be charged the same fees as listed above.
We do understand that special unavoidable circumstances may cause you to cancel within less than 12 hours. Fees in this instance may be waived but ONLY with management approval. Otherwise all cancelation fees and no-show fees are solely the client’s responsibility to pay.
Returns and Refunds
We understand that financial situations can change after purchasing a package, service or item. Therefore, if you have not used any services, product or treatments, you have 3 business days to get a full refund from the purchase date. If you exceed 3 business days to get your refund, then you cannot be refunded, but can use the money paid as store credit to use towards any service, treatment or product. Once you have used a service or been treated there are NO refunds for any reason. If you have used part of your package but have not used the other part of your package, you can use the unused amount of your package towards store credit but once it is past the 3 business days none of the package can be refunded. Any service or product that was purchased with a coupon or on sale will be refunded or used as store credit at the purchase price not the amount of the deal was for. EX: if you buy a service for $5.00 on sale originally for $10.00 you only get $5.00 credit not the amount of the service full price. therefore, if you exchange it for store credit you would not have enough for a full service and would have to pay the $5.00 difference. (The price is just an example to better understand the policy not our actual prices)
If the product you would like to return is within 3 business days of purchase and is unused an unopened you will get a full refund. But if the product is used or opened you are not eligible to get a refund. If the reason for the refund is damage or bad quality then you qualify to swap that product for a non-damaged product of the same price but no refund after 3 days of purchasing. Product Reaction – We realize some individuals may develop a product reaction over the initial 7 days of usage. If you have a true product reaction and it is over 7 days of the purchase date and under 30 days from the purchase date you can then exchange your product that caused a reaction for a different product of equal or lesser value upon management approval.
Finance Companies and Credit Cards
If you purchased using financial aid or third party such as care credit, GreenSky or credit and debit cards or any other finance system and you qualify for a refund, you will be refunded the price you paid minus any finance fees such as the credit card machine charge or any fee that BodiSculpting paid to run your payment. Ex: if you pay on a debit or credit $5.00 and we process that payment on a machine and BodiSculpting is charged $0.05 then your refund would be $4.95. and the same goes with any third-party payment method, company or device. (The price is just an example to better understand the policy not our actual prices)